Cancellation policy
Right of withdrawal
You have the right to revoke this contract within fourteen days without giving reasons.
The withdrawal period is fourteen days from the day on which you or a third party designated by you, other than the carrier, took possession of the goods.
In order to exercise your right of revocation, you have to inform us (ALEX LEATHER CRAFT, Otto-Hahn-Str. 7b, 47608 Geldern, [email protected], phone: +4928319760012) by means of a clear declaration (e.g. a letter sent by post, a fax or an e-mail) of your decision to revoke this contract. You may use the attached sample revocation form for this purpose, but this is not mandatory. You may also electronically complete and submit the sample cancellation form or other clear statement on our website www.leathercraft24.com. If you make use of this option, we will immediately (e.g. by e-mail) send you a confirmation of having received such a revocation.
To secure this period it is sufficient that you send the notification of the exercise of the right of revocation before the end of the revocation period.
Consequences of the revocation
If you revoke this contract we shall reimburse you for all payments we have received from you, including delivery charges (other than any additional charges arising from your choosing a different method of delivery from the cheapest standard delivery offered by us), immediately and no later than fourteen days from the date on which we have taken notice of your revocation of this contract. For this refund we will use the same way of payment that you used for the original transaction, unless something else has been expressly agreed with you; under no circumstances will you be charged for this repayment. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier. You must return or hand over the goods to us immediately and in any event no later than fourteen days from the date on which you have informed us of the cancellation of this agreement. This period shall be deemed to have been observed if you dispatch the goods before the expiry of the fourteen-day period.
You shall bear the direct costs of returning the goods.
You shall only be liable for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing their condition, properties and functionality.
Customized items, seats and bags that have already been mounted, or seats and bags that show signs of improper use cannot be returned.
Exclusion of the right of revocation
The right of revocation does not apply to contracts for the delivery of goods which are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
