ALEX LEATHER CRAFT

Dear customers,  

 first of all: please accept our deepest apologies for leaving you in the dark for such a long time, for having answered just a few of your numerous messages and not having posted any further information in our news section. 

But because we didn't want to give up easily, we had lots of conversations with all sorts of people and tried to think of possible solutions, so we didn't how and whether things could go on at all.

That's why we couldn't give you any proper answers.

To make it short: none of it helped.

We are in the process of emptying the workshop - our landlord is kindly releasing us from the rental contract on 05/01/2025.

Due to the whole situation, Alex has not been able to continue working on the outstanding orders and therefore we will not be able to deliver them in the near future. 

We can therefore only advise all those who have paid by Paypal or credit card once again: Open a claim with the respective payment provider and get your money back this way. 

When paying by credit card or Paypal, your purchases are insured, so that although the processing may take some time, you will be refunded your money by the respective institutions. 

For those who paid by bank transfer, however, we unfortunately still have no good news: our accounts are still blocked, so we don't have any have access and cannot issue any refunds.

The only advise we can give you is to send us a reminder by e-mail or letter at regular intervals so that you won´t loose your right to reimbursement. 

We have already announced our insolvency and hope that the procedure will go ahead quickly so that you will also receive your justice. 

We apologize from the bottom of our hearts, sadly enough there is nothing else we can do. 

Best regards,
Alex + Silke + ALEX LEATHER CRAFT Team